A calm and quiet Saturday morning finds me on one of my favorite coffee houses, sipping an Americano and feeling the need to write.
This has not been the easiest of weeks: at times panicked with lots of running around. I have been dealing with a problem with my visa renewal and an impending deadline
Whether in the US, where I am from, or here, hitting the bureaucracy cold, with little idea of where you go or why, is hard, confusing, and frustrating.
Yet this experience has been strangely pleasing.
Towards the end, while speaking with one of those “nameless”, “faceless” bureaucrats, in this case named Roberto. I know because I asked. It suddenly occurred to me I did not have to go through all this.
I could have hired someone, a lawyer—what in common Latin American Spanish is called, often despectively, a tintorillo.
These are people who make their living helping people with government processes, whether scribing, negotiating, processing, or other. You used to, and maybe still can see, them gathered around the doors of government offices on little benches and at small desks, typewriter and carbon paper before them.
I would have gone high to a good lawyer who specializes in these processes as I did to get my initial visa. That process was smooth and a dream. I did learn, however, how many mistakes I would have likely made between what I thought the instructions and the wisdom on line—some of it garbage—said and how I operationalized it, put it into action.
It was expensive to work with my attorney in California and her helper attorney in Madrid. But the process was clean and smooth. For a beginner, that was helpful.
After a year, in part to save money and more to learn, I decided to forego that this time. Furthermore, a friend I made here in the community of Americans in Alicante told me in a coffee house where we had just met while waiting for a performance, to avoid spending the money and just do it myself.
So I did. Have I made mistakes, yes, and fortunately not fatal ones, although this week I wondered. In any case, this was my choice, and despite feeling often like someone taking a doctoral exam without having ever attended a class, it was worth it.
I had to study hard, in a language I have spoken all my life but whose official variant in documents I do not know. I am learning this bureaucracy’s terminology and how they apply it to processes. Furthermore, as the ethnographer in me should know, I am learning the organization behind the terminology is simply not the same as in my grasp of bureaucracy from my life experience.
Duh, I am in a different country. This one may even have invented modern Bureaucracy, according to some scholars, back in the days of Charles the V of the Holy Roman Empire, when Spain ruled much of the globe and galleons navigated the oceans carrying legal documents, from Spain to its overseas territories, now called colonies often, and from them to it.
Historians have field days—intellectual picnics—in the archives that hold this legal correspondence that still remains. Around five hundred years of it.
How naĩve of me, when facing the modern rendition of this ancient organization of state to think it would simply be like what I knew.
Of course, it also was not radically different. Max Weber, brilliantly grasped many of the fundamentals of bureaucracy in his early twentieth century sociology.
I spent hours, nay days, if not more, reading the complex and confusing instructions on line written to meet the needs of the bureaucracy, while also to instruct petitioners, as well as going deeper and reading the laws,. It was not just reading, but studying: back and forth and cross-correlating.
Then I had to put it into practice without even fully knowing if I had ti all right.
The rudest moment of last week was when I took a document I figured was the right one, along with the form showing I had paid the tax required to present it. I found the right place to present it—after a few miles of walking from building to building in the hot August sun. This time, a nameless, somewhat stern but bemused man (I could see that in his eyes) looked at my passport and told me I had left Spain in March and had never re-entered though there I was sitting before him.
I felt like all was a loss. I had gone to Turkey, but had flown back through Prague and Vienna, though none of those border posts had checked my documents or stamped my passport. I realized the document showed a lack and I could not prove otherwise. Fortunately Europe came to my rescue.
I looked at him calmly and narrated briefly how I had returned and that I had no control over how Schengen authorities handled passports.
He stayed stern, asked me a few more questions, returned my passport, and then said to my confusion and relief. “You do not need this document. Your procedure is going properly.”
There were more problems, of course.
I had a program online to transmit documents to my file in Extranjería fail to authenticate the certificate on my laptop. I struggled with it, and after a good while realized I was being neurotic: doing the same thing over and over while hoping for a different reaction.
Roberto, mentioned above, said “no worries. I’ll fix it for you.” and he did though he did not have to.
He also submitted my documents.
I learned in this that Extranjería can ask for documents but cannot upload them past the initial application. For that you must go elsewhere I now know where.
A different bureaucrat—a delightful man named Jesús (breaking frame I told him in El Paso he would be called Chuy)—took time to tell me where and how I should go about submitting the documents and that otherwise my file was complete and there should be no problems.
I felt like I was leaving both buildings having made friends.
Despite the difficult learning curve, I have found the Spanish bureaucracy to be filled with people who are interesting in themselves and live good, human lives, even if the institution is a bit disconcerting.
Guess what, it is so in my country as well.
I remember when Motor Vehicles refused to renew my driver’s license and the gruff agent at the desk would not tell me why. It turns out that somehow I had improperly been put on an offenders list. Once the confusion was resolved, requiring me to spend considerable time on the phone with different people, the same man unsmilingly and with no sense of irony gave me my license.
So, although in a fit of frustration some time, I may eat my words, for now, I can only say that I continue to find Spain to be a delight and its bureaucracy to be no worse than mine though I am fidning the agents to be friendly and helpful.
And, more importantly, I am learning much even if there is no degree certificate at the end of this schooling, just a greater appreciation for Don Quixote and Cervantes’ wisdom.